1. Agreement
By engaging Velonyx Systems LLC ("we," "us," "our") for web design, development, or related services, you ("Client," "you") agree to the following terms. These terms constitute a binding agreement between you and Velonyx Systems.
2. Services
Velonyx Systems provides custom web design, development, payment integration, booking systems, client portal setup, and related digital services as described in our service packages (Starter, Growth, Premium). The specific deliverables for your project are determined during the consultation and confirmed before work begins.
3. Payment Terms
- Deposit: A 50% deposit is required to begin work on any project. The deposit is non-refundable once work has commenced.
- Final payment: The remaining 50% is due upon project completion, before the site goes live.
- Pay in full: Clients may pay the full project amount upfront and receive a 10% discount.
- Financing: Payment plans through Klarna, Affirm, or Afterpay are available on eligible packages. Terms are set by the financing provider.
- Late payments: Invoices not paid within 14 days of the due date may result in project delays or suspension until payment is received.
- Maintenance plans: Monthly maintenance fees ($150 or $300/month) are billed on the same date each month. Cancellation requires 30 days written notice.
4. Project Timeline
- Starter: 5-7 business days from deposit
- Growth: 7-10 business days from deposit
- Premium: 10-14 business days from deposit
Timelines begin when the deposit is received and client assets (logos, photos, content) are provided. Delays in providing assets may extend the timeline. We will communicate any timeline changes promptly.
5. Revisions
- Starter: 2 rounds of revisions included
- Growth: 3 rounds of revisions included
- Premium: Unlimited revisions during the build phase
A "round of revisions" means one consolidated set of feedback. Revisions must be submitted in writing (email or portal). Additional revisions beyond the included amount are billed at $75 per hour.
Revisions do not include changes to the project scope (e.g., adding pages not in the original agreement). Scope changes are quoted separately.
6. Post-Launch Support
- All packages include 30 days of free support after launch.
- Starter and Growth clients receive standard support (response within 3-5 business days).
- Premium clients receive priority support (response within 48 hours) during the 30-day period.
- After 30 days, continued support requires a monthly maintenance plan.
7. Intellectual Property
- Your content: You retain ownership of all content you provide (logos, photos, text, videos). You represent that you have the right to use all content you provide to us.
- Website code: Upon full payment, you receive full ownership of the website code and design we create for you. You may use, modify, or transfer it as you wish.
- Portfolio rights: We reserve the right to display your completed project in our portfolio and use it in marketing materials, unless you opt out in writing.
- Third-party tools: Certain components (Stripe, Calendly, Google Analytics) are subject to their own terms of service.
8. Client Responsibilities
You agree to:
- Provide all requested content and assets in a timely manner
- Respond to design proofs and revision requests within 5 business days
- Provide accurate business information for domain registration and legal compliance
- Ensure you have the right to use all content (images, text, logos) you provide
9. Refund Policy
- Before work begins: Full refund of deposit if cancelled within 48 hours of payment, and before any design work has started.
- After work begins: The deposit is non-refundable once design work has commenced. You will receive all work completed to date.
- Project dissatisfaction: If you are unsatisfied with the final product, we will work with you through the included revision rounds to address your concerns before any refund discussion.
10. Limitation of Liability
Velonyx Systems is not liable for any indirect, incidental, or consequential damages arising from the use of our services or your website. Our total liability is limited to the amount you paid for the specific service in question.
We are not responsible for losses resulting from third-party service outages (Stripe, Calendly, hosting providers), unauthorized access to your accounts, or business decisions made based on our advice.
11. Termination
Either party may terminate the agreement with 14 days written notice. Upon termination:
- You will receive all work completed to date
- Outstanding invoices become due immediately
- We will provide access credentials and files needed to maintain your site independently
12. Governing Law
These terms are governed by the laws of the State of California. Any disputes arising from these terms will be resolved in the courts of San Diego County, California.
13. Changes to These Terms
We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated terms.
14. Contact
If you have any questions about these terms, contact us at:
Velonyx Systems LLC
Email: admin@velonyxsystems.com
Phone: (877) 317-8643
Web: velonyxsystems.com